Pre-sales Questions
Can I have my own domain name?
Yes! For the Standard Hosting plans, it's required. FHH does not provide domain registration services, but you can acquire a domain name from any domain registrar. We believe it's in your best interest to use one company to register your domain and another company to host the domain. If you don't know how to register a domain, don't worry. We'll describe what you need to do, and help you do it, if necessary.
Archive plans do not require a domain name, and do not support them. Your content is accessible through the "genarchives.com" domain.
Will you place ads on my site?
We will not place ads on your site.
Do you allow sites to advertise?
Yes, we allow sites to have commercial advertisements.
What forms of payment do you accept?
MasterCard and Visa
Do you allow adult sites?
No, we do not allow adult sites or pornographic content of any kind.
What control panel do you use?
Can I pay monthly?
No, we only accept yearly and multi-year payments.
How long does it take to setup my account?
Your account will be setup within 24 hours after payment is confirmed, usually within minutes.
Are there any hidden costs, or setup fees?
No
Can I password protect folders?
Yes, you can password protect folders within cPanel.
DNS
How long does it take to get my domain working?
It usually takes 24 to 48 hours for domain name servers to update their DNS records. For a new domain, you may see updates very rapidly. For existing domains, the change will take 24 to 48 hours.
What are the proper values for my domain's name servers?
The name servers for your domain are sent to you when you purchase a hosting package. See the "New Account Information" message.
cPanel
Do you have a manual for cPanel?
cPanel documentation is online. Be aware, however, that it is intended for technical users.
Where do I go to login to my control panel?
You can login from any page on the Family History Hosting site using the cPanel Login section of the page.
How do I create email accounts?
To create an email account login to cPanel and click the "Email Accounts" icon.
Email accounts are not supported on Archive plans.
What do I put for both incoming and outgoing mail server?
Please see the "New Account Information" message sent to you when you purchased your hosting package.
How do I access email using a web browser?
We recommend that you use GMail to read your email via a web browser. You can configure GMail to read messages in your domain's mailbox. Using GMail, you can manage several mailboxes easily from one email client.
Billing
How do I make a payment?
Payments are made online via the Client Area.
How do I cancel my account?
Customers may cancel at any time using an e-mail message sent from the account's primary e-mail address. We will ask for confirmation of the cancellation via an e-mail reply. Upon receiving the confirmation, we will inform you that your account has been canceled. See the Terms of Service page for more details.